Shipping policy
At KATAME, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy for information on order processing, shipping methods, costs, and delivery times.
Order Processing
- Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delivery Estimates
90% of our orders arrive within 5-7 business days of shipping date.
| Region | Delivery Estimates |
|---|---|
| UK and Ireland | 4-8 business days |
| North America | 4-8 business days |
| South America | 6-14 business days |
| Europe | 4-12 business days |
| Asia | 7-14 business days |
| Oceania | 4-12 business days |
Note: Delivery times are estimates and commence from the shipping date, not the order date. Delivery times are subject to change due to customs clearance, carrier delays, or other unforeseen factors.
Shipping Destinations
- We ship worldwide. Please note that certain locations may have longer delivery times due to their distance from our distribution centers.
- T-shirts are produced in 14 countries: Austria, Australia, Canada, Czech Republic, France, Italy, Netherlands, Poland, Portugal, Sweden, Germany, New Zealand, the United Kingdom, and the United States.
- Hoodies are produced in 11 countries: Australia, Canada, Germany, France, United Kingdom, Italy, Netherlands, New Zealand, Poland, Portugal, United States.
- Posters are produce in 15 countries: Australia, Brazil, Canada, Denmark, France, Germany, Ireland, Italy, New Zealand, Norway, Singapore, Spain, Sweden, the United Kingdom, and the United States.
- In most cases, products are fulfilled at the closest production center. However, sometimes, due to reasons such as stock availability, orders may be shipped internationally even if a fulfillment center exists within the same country.
Customs, Duties, and Taxes
- KATAME is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Tracking Your Order
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package on the carrier’s website.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Orders cannot be shipped to multiple addresses.
Missing, Lost, or Damaged Packages
- KATAME is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
- Save all packaging materials and damaged goods before filing a claim.
Contact Us
- If you have any questions or concerns about your shipment, please contact our customer service team at contact@katame.co.uk.
Shipping Rates
- Shipping rates vary depending on package weight and destination. For the most accurate and up-to-date shipping rates, please refer to the shipping calculator at checkout.